To whom it may concern:
I would like to express concern regarding my past two experiences at Sears Portrait Studios. Both times we have been very rushed by the photographer. There was a lets just get a few shots and be done because I have other customers waiting or because "I have to go get my kids off the school bus and you are making me late" attitude. This is not appreciated.
Second, the quality of the photographs and the artistry/creativity of the photographer is of poor quality. We have had baby pictures done there and each time we have had the same white sheet background pushed on us. In two of the sessions we had the blue with moons and stars. This time I specifically requested not to use either of those and was told, "If you didn't dress your baby in the same clothes every time we might be able to do other backgrounds." Then we were give the same boring white background again!
Finally, I have a serious problem with the pricing. When we had our child we bought one of the supersaver (buy one get one free cards). When we did our child's 6 month pictures we bought 8 sheets. 4 we paid for, 4 were free. The ones we paid for were $8 per sheet making our total $32 plus tax. Today, we bought the exact same thing and was told it was $60 plus tax because $8 is a "standing coupon" price not the "regular price." The regular price is $15 per sheet which is what we were charged. So our total, with the coupon was $60 plus tax. If we had not used the coupon it would have been $64 plus tax. BIG SAVINGS!!! THANKS! If this is your policy you ought to be ashamed. Why did this time cost double the last time.
I am very disappointed in the customer service I receive, the quality of the product I receive, and the integrity of the pricing. I have very serious doubts if I will ever return to Sears Portrait Studios and would appreciate a response and explanation.
O, one other thing. When I paid I asked about the info so I can view the pics online. I was told they could not provide me with that information because they were "too busy." I was told if I wanted it I would have to call back in a couple hours. It is not my responsibility to take my time and call back to get my info. It is the cashiers responsibility to provide me with that information.
I am not usually a complainer and it bothers me that Sears would accept this type of customer service. I will be awaiting your response.
Sincerely,
Eric E Frey
